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Worst bank staff not helpful Deputy bank manager shama is showing unnecessary attitude n didn't help. Bad experience

Very pathetic response from staff I don't know how ICICI can give us response like this after seeing so many reviews why they are not taking action. I visited on 4/10/2025 for name change update but without seeing the document they told I have to visit home branch but I told them it's showing in application we can visit near by branch but they told only in application it will be there but in real it will not happen and if I complaint to customer care they responded them but stating I user vulgar words etc etc and how ICICI is keeping such a lier staff but I can take this issue further let them prove if I have done anything wrong.. I want ICICI to look into it and support customer as it's a private sector

I had a disappointing experience at ICICI JP Nagar branch on 28th March 2025 while depositing a DD from my flat sale. I visited around 1:45 PM, and the branch manager took my DD, mentioning that I would need to fill out a form as I am an NRI. However, she abruptly left to assist another customer, leaving me waiting for 15–20 minutes without any further communication. When she returned, she casually informed me that the DD clearance window for the day was over and that it would be processed the next day. She then instructed another staff member to deposit the DD in the Dropbox without giving me any acknowledgment or receipt. The process felt disorganized, and I was left uncertain about what was happening. When I asked for confirmation that my DD had been deposited, the manager raised her voice in the bank, asking who had taken it, and only then did a staff member confirm that it had been dropped in the box. When I requested an acknowledgment, she dismissively told me that the DD already has my name and account number and that I shouldn’t worry. Her tone became impatient and unprofessional, making me feel rushed to leave. Now, it’s the next day, and my funds are still not credited. The lack of professionalism, transparency, and basic customer service at this branch is concerning. As an NRI customer, I expected a smoother experience, especially when dealing with a large financial transaction. ICICI should train their staff to handle such situations more responsibly and ensure proper communication with customers.

This JP nagar is Very very very bad branch. I wanted to open an account and I visited branch and they said they’ll send a representative to my home to open account as this was the part of their process of opening the account. But the staff Parvina committed to visit my home on a date and did not visit on that day and also kept giving excuses for next 3 days as well. Also her manager could have followed up with her asking if she visited my house to open bank account. I’m sure that also has not happened and this shows lack of work ethics being in such a prestigious banking field. To all customers who want to open account or even for existing customers who are having transactions, please i request not to trust ICICI bank. Overall very worst experience in this branch and even in RR nagar branch.

Making it clear that this rating is not for staff behaviour towards the customers. Staff is lovely to customers, very helpful and respectful. But staff to staff behaviour is horrible. Especially senior staff behave atrociously towards junior staff. Speaking rudely to them, shoving finger in their direction and shouting at them in front of all the customers. Senior staff seemed to have absolutely no manners whatsoever how to raise concerns and get the right response without being utterly disrespectful to junior staff. Definitely need training in basic manners.