Introduction

These Terms and Conditions govern your access to and use of the Gonukkad website at [https://find.gonukkad.com/home], our mobile or software applications, and all associated products, tools, and services made available through them. By accessing or using any part of the Services, you agree to be bound by these Terms and to conclude a legally binding agreement with the Site owner (“we”, “us”, or “our”).

If you do not agree with these Terms, you must not access or use the Services.

Our Services are designed to help users create and manage an effective online presence, promote their businesses, content, and ideas, and access various digital tools and functionalities reliably. The websites, mobile sites, or other online properties created, managed, or operated by users through the Services are collectively referred to as “User Platform(s)”.

These Terms apply to all visitors, users, and others who access or use the Services, whether registered or unregistered. You are encouraged to read these Terms carefully and review them periodically for updates.

Acceptance of Terms

By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. You may accept these Terms by:

• Clicking to accept or agree to the Terms where this option is made available to you in any user interface of the Services.
• Actually using the Services in any manner, in which case you understand and agree that we will treat your use of the Services as acceptance of these Terms from that point onwards.

If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In that case, the terms “you” and “your” will refer to that entity.

Your use of the Services is at your sole risk, including any risk of exposure to content that you may find objectionable, inaccurate, or otherwise inappropriate.

Eligibility and Your Obligations

User represents and warrants that they are at least eighteen 18 years of age and have the legal capacity to enter into a binding contract under applicable law. If you are under the age of eighteen or otherwise not competent to contract, you may use the Services only with the involvement and consent of a parent or legal guardian, who will be deemed the user and will be responsible for your actions.

You agree that:

• Users will use the Services only in compliance with these Terms and all applicable laws, rules, and regulations of India and any other jurisdiction that may apply to you.
• All information provided to us will be true, accurate, current, and complete, and you will promptly update such information as necessary to keep it accurate and complete.
• Users are solely responsible for all activities that occur under their account and for maintaining the confidentiality and security of their login credentials.

You further represent that your use of the Services will not infringe or violate the rights of any third party, including intellectual property, privacy, or other proprietary rights.

Changes to the Terms

We may revise, amend, update, or replace these Terms at any time, at our sole discretion. Any changes will be effective upon posting the updated Terms on the Site or within the Platform, unless a later effective date is specified. You are responsible for reviewing the Terms periodically to stay informed of any changes.

Your continued use of the Services after any such changes constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Services immediately.

Provision of Services

We are constantly evolving and improving the Services. We may, at our discretion, add, modify, suspend, or discontinue any part of the Services, features, or functionality at any time without prior notice. We may also impose limits on certain features or restrict your access to parts or all of the Services without notice or liability.

The software used to provide the Services may automatically check for, download, and install updates, enhancements, or improvements, including security patches and bug fixes. By using the Services, you consent to the automatic delivery and installation of such updates, and you may be required to install certain updates to continue using parts of the Services.

We reserve the right, without liability, to disable, suspend, or terminate your account or access to the Services if we believe you have violated these Terms, applicable law, or our policies, or if such action is reasonably necessary to protect our interests or those of other users.

We may, now or in the future, charge subscription, membership, or convenience fees for access to certain features or services, with prior notice to you as required under applicable law. We may also offer referral, loyalty, or incentive programs, which may be governed by additional terms that you must accept to participate.

Account Registration and Security

To access certain features of the Services, you may need to create an account by providing registration details or by authenticating via a third-party service such as Google. You authorize us to collect and use your authentication information and other data that may be made available to us from such third-party accounts in accordance with your settings and our Privacy Policy.

When you create an account, you agree that:

• All information you provide during registration or account creation is accurate and complete, and you will maintain and update this information as necessary.
• You will not impersonate any person or entity, or create an account for anyone other than yourself or an entity you are duly authorized to represent.
• You will not create or use multiple accounts, except as explicitly permitted by us.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security so that we can take appropriate action.

By creating an account, you consent to receive transactional, informational, and promotional communications related to the Services, subject to applicable law. You may manage your preferences or opt out of certain non-essential communications through your account settings or as described in each communication.

Acceptable Use and User Conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms and any applicable guidelines or policies we may publish from time to time. You must not:

• Access the Services through any automated means (including scripts, bots, crawlers, or similar tools) except as expressly permitted.
• Interfere with, disrupt, or attempt to gain unauthorised access to the Services, servers, networks, or other technical infrastructure.
• Circumvent, disable, or otherwise interfere with security-related features or measures that restrict or enforce limitations on the use of the Services.

You further agree not to post, upload, transmit, or otherwise make available any content or engage in any activity that:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, discriminatory, or otherwise objectionable.
• Infringes any patent, trademark, copyright, trade secret, moral right, or other intellectual or proprietary rights of any person.
• Violates any applicable law, including but not limited to laws relating to data protection, obscenity, consumer protection, or cybersecurity under the Information Technology Act, 2000, and rules made thereunder.
• Impersonates any person or entity, or falsely states or misrepresents your affiliation with a person or entity.
• Contains viruses, malware, worms, Trojan horses, or any other harmful or destructive code designed to disrupt, damage, or limit the functionality of any software, hardware, or communication equipment.
• Is commercial in nature and posted in a manner not authorised by us, including spam, unsolicited communications, pyramid schemes, or misleading advertisements.

We reserve the right, but have no obligation, to monitor access to or use of the Services or any content, and to investigate or take appropriate legal action against any user who, in our sole discretion, violates these Terms or applicable law.

Intellectual Property Rights

The Services, including all content, text, graphics, logos, trademarks, service marks, trade names, software, source code, design, and other material available on or through the Services, are owned by us or our licensors and are protected by copyright, trademark, and other applicable intellectual property laws. All rights not expressly granted to you in these Terms are reserved by us and our licensors.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and Our Content solely for your personal or internal business purposes, and only as permitted by these Terms. You must not, without our prior written consent:

• Copy, reproduce, modify, adapt, create derivative works from, distribute, publicly display, or publicly perform any part of the Services or Our Content, except as expressly permitted.
• Use any framing techniques to enclose any trademark, logo, or other proprietary information, or remove, obscure, or alter any proprietary notices or labels.
• Decompile, reverse engineer, or otherwise attempt to derive source code from the Services.

Nothing in these Terms grants you any right to use our trade names, trademarks, service marks, logos, domain names, or other distinctive brand features, except as expressly authorized in writing.

User Content

You may be allowed to submit, upload, publish, or otherwise make available content through the Services, including text, images, reviews, feedback, or other materials. You retain ownership of your User Content, but by submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, distribute, display, perform, and create derivative works of your User Content in connection with operating, promoting, and improving the Services.

By submitting any User Content, you represent and warrant that:

• You own or have all necessary rights, licenses, and permissions to use and authorize us to use your User Content as described in these Terms.
• Your User Content is accurate, truthful, and does not violate any applicable law, regulation, or third-party rights.
• Your User Content is not submitted through any automated means, including bots or scripts, and does not contain any harmful or malicious code.

You are solely responsible for your User Content and for any consequences arising from its publication or use. We do not endorse, guarantee, or assume any responsibility for any User Content, and all risk associated with the use of or reliance on User Content lies with you.

Content Removal

We reserve the right, at any time and without prior notice, to remove, disable, or restrict access to any User Content or other content if we, in our sole discretion, consider it to be objectionable, unlawful, in violation of these Terms, or otherwise harmful to the Services or other users. Where required by applicable law, we may also preserve and disclose content or account information in response to lawful requests or legal process.

Subject to applicable law, we are under no obligation to return any User Content to you under any circumstances, and we shall have no liability for any removal of or failure to store any content.

Privacy and Data Protection

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, disclose, and protect your personal data. By using the Services, you consent to the collection and use of your information in accordance with the Privacy Policy and applicable data protection laws, including the Information Technology Act, 2000, and its associated rules.

You acknowledge that transmission of information over the internet is never completely secure, and we do not guarantee absolute security of your data. However, we take reasonable measures to protect it as required by law. You are also responsible for taking appropriate steps to secure your devices, networks, and credentials.

Subscription, Fees, and Promotions

We may offer certain paid features, subscription plans, or premium services for a fee, details of which will be presented to you at the time of purchase or subscription. Prices, billing cycles, applicable taxes (including Goods and Services Tax (GST) where applicable), and payment terms will be specified on the Services or in related order documents.

We may introduce referral, loyalty, or incentive programs under separate terms and conditions, which will apply in addition to these Terms. We reserve the right to modify, suspend, or discontinue any such programs at any time. We may cancel or adjust benefits, credits, or rewards in case of suspected fraud, abuse, or violation of the program rules or these Terms.

Disclaimer of Warranties

The Services and all content, information, and materials available through the Services are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law. Without limiting the foregoing, we and our affiliates disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

• The Services will be uninterrupted, timely, secure, and error-free.
• Any defects or errors will be corrected.
• The Services or the servers that make them available are free of viruses or other harmful components.
• The information, content, or materials available through the Services are accurate, complete, or current.

Any material or data downloaded or otherwise obtained through the Services is accessed at your own discretion and risk, and you are solely responsible for any damage to your device or loss of data that may result.

No advice or information, whether oral or written, obtained by you from us or through the Services shall create any warranty not expressly stated in these Terms.

Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, and our respective directors, officers, employees, agents, and licensors from and against any claims, demands, causes of action, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your access to or use of the Services.
• Your User Content.
• Your violation of these Terms or any applicable law.
• Your infringement or misappropriation of any rights of any third party.

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you will cooperate fully with our defence. You must not settle any claim without our prior written consent where such a settlement would impose any obligation on us or involve any admission of liability on our part.

Termination and Suspension

You may terminate your account or stop using the Services at any time by contacting us through the channels specified on our website or within the Platform. Upon termination, your right to access and use the Services will immediately cease.

We may, in our sole discretion and without prior notice, suspend or terminate your access to all or part of the Services, or deactivate or delete your account, if:

• You violate these Terms or any applicable law.
• You engage in conduct that we consider harmful, fraudulent, abusive, or otherwise detrimental to us, the Services, or other users.
• We are required to do so by law, regulatory authority, or legal process.

Upon termination, we may retain or delete your data in accordance with our Privacy Policy and applicable law. We shall not be liable to you or any third party for any termination or suspension of your access to the Services.

Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We do not endorse or assume any responsibility for any such third-party websites, information, materials, products, or services.

If you access any third-party website or service from the Services, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such third-party sites or services. You should review the applicable terms and privacy policies of any third-party site or service that you visit.

Governing Law and Dispute Resolution

For users residing in India, these Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. You agree that the courts located in [State/City] shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services.

To the extent permitted by law, you must commence any legal action or proceeding in relation to the Services within one (1) year from the date on which the cause of action arose. Otherwise, such action shall be permanently barred. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any additional policies or terms referenced herein, constitute the entire agreement between you and us in relation to the Services and supersede all prior or contemporaneous agreements or understandings.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

No Partnership or Agency: Nothing in these Terms shall be construed as creating a partnership, joint venture, or agency relationship between you and us, and neither party has the authority to bind the other in any manner.

Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

Notices: We may provide notices to you via email, SMS, push notifications, or by posting within the Platform, and such notices shall be deemed given when sent or posted, as applicable.

Copyright and Grievance

We respect the intellectual property rights of others and expect users of the Services to do the same. If you believe that any content on the Services infringes your copyright, you may notify us in writing with details of the copyrighted work and the allegedly infringing material, along with your contact details and a statement made under penalty of perjury that you are the copyright owner or authorized to act on their behalf.

For users in India, and as required under the Information Technology Act, 2000, and the Consumer Protection Act, 2019, we will designate a grievance officer or nodal officer to address complaints and grievances relating to the Services, whose contact details will be published within the Platform.

By continuing to use the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and all policies incorporated by reference.

For Customers residing in India, please note that, in compliance with the Information Technology Act, 2000, and the rules made thereunder, as well as the Consumer Protection Act, 2019, and the rules made thereunder, the grievance redressal mechanism, including the contact details of the Grievance Officer and Nodal Officer, is given above.

Refund Policies

Cancellation & Refund Policy

• Service is billed in advance on a monthly, quarterly, or annual basis and is non-refundable; no refunds will be issued.
• Gonukkad does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service. To treat everyone equally, no exceptions will be made.