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Worst quantity and they need a higher price taken a regular pop corn its not worth for half of the price but they are telling its a portion that they are giving from the store opening in Kothanur empire easy bites only they need money iam since a customer from the day 1 when the restaurant opened even i know the quantity of it now its become worst of all for the quantity i have attached the photo and iam paying for it you people are not giving free and taken chilli cheesy fries i cannot see chilli topping on that cheese also missing…

During the recent visit to Empire restaurant located at 8, 1, Hennur Main Rd, Kothanur, Bengaluru, where the operating hours extend from 11 am to 3 am, various aspects of the experience were noted. The service encountered was unfortunately notably slow, resulting in multiple occurrences where many items listed on the menu were unavailable for ordering. This, in turn, led to frustration as the staff, including the suppliers and waiters, seemed inattentive and dismissive towards customer requests. Despite making numerous attempts, the process of placing an order required persistent calls for attention, further aggravated by instances where instructions were not adhered to by the restaurant personnel. Additionally, the lack of attention to clearing plates and the limited space available at the tables posed challenges for gatherings of friends or families. Specifically, the dining experience included ordering dishes such as the paneer Tikka dry half, which, although deemed acceptable, was served with green chutney and priced at 250 INR for 8 pieces. The ghee rice, priced at 105 INR, was served with the usual local plain dal, while the parota and plain chapati dry were individually priced at 49 INR and 30 INR, respectively. The cold coffee at 121 INR was overly sweet and had a watered-down consistency, not living up to its promise of being a thick shake. The Kadai paneer half, costing 240 INR, fell short of expectations flavor-wise, bordering below average taste. Concluding the meal with Gudbud at 143 INR provided only an average experience, failing to impress overall. In light of these observations, it became evident that improvements in the staff's behavior and service delivery are imperative to retain clientele and uphold the reputation of the establishment. Notably, addressing concerns such as the inadequacies in customer service and responsiveness can make a significant difference in customer retention. Additionally, the issue of parking, which was noted as slightly challenging with a need to resort to roadside parking, should be considered to enhance the overall customer experience.

It’s a clean and spacious restaurant, conveniently located right opposite Westside. Their special red boneless kebab is really good and easily the highlight here. The shawarma, however, leans a bit on the bland side. Overall, a decent place to stop by for food.

Visited Empire Restaurant, Hennur today. Ordered Chicken Biryani and a Non-Veg Meals Thali. Unfortunately, I found a chicken feather in the biryani, which is a serious hygiene concern. I informed the staff; initially there was no proper response, though later they did not charge for the biryani. While I appreciate that gesture, such issues should not happen. Hope the management improves cleanliness and food quality checks.

Empire Hennur never disappoints! The food is always delicious, fresh, and served on time. The place is well-managed, and a special mention to Manager Prasanth for his excellent customer handling and friendly approach. He ensures everything runs smoothly and maintains great service standards. Also, thanks to Staff Shehrul islam for providing outstanding service throughout our visit. His polite behaviour and prompt attention made the experience even better. Highly recommended for tasty food and great hospitality! 🍽️