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Poor service and incapable technicians - This has reference to Daikin Service Request with Reference Id 46464858 dated 18.04.2025 for servicing of 1.5 T split air conditioner (invertor type) through Daikin Authorised Service Partner - Impulz Software in Delhi. During the course of this servicing on 19.04.2025, it was informed that there was insufficient cooling by the AC due to faulty PCB in external unit. The same is clearly indicated in the service completion certificate S. No. 64143. The coolant pressure was also checked and was found to be 130. On the recommendation by Daikin service personnel, we placed an order for the PCB along with advance payment of Rs.8642/-. The PCB was installed on 20.04.2024 and the coolant pressure was again checked and found to be 130. This same PCB had been replaced in 2022 as well for Rs. 6,000/-, showing the poor quality of Daikin products and spares. However, even after replacement of PCB the cooling was found insufficient and another service request was placed on 27.04.2025. The same was cancelled as visit could not be scheduled in next 48 hours due to our unavailability at home. Another service request was raised on 30.04.2025 and was attended to by Daikin technicians on the same day. On checking the AC it was informed that coolant pressure is slightly lower than optimal at 115 and that the coolant coil needs to be checked. On being informed that coolant pressure was found optimal in last two checks, the technicians scheduled another visit to re-fill coolant. On revisit on 01.05.2025 (today) it has been informed that coolant pressure is 75!! And that cooling coil needs to be replaced at the cost of Rs.8900/- plus coolant needs to be refilled at the cost of Rs.3900/-. Our protests about the incomplete diagnosis on 19/20.04.2025 was met with an offer for paltry discount on cooling coil and gas refill charges. This exact modus operandi was adopted by Daikin personnel last year in response to insufficient cooling complaint for another Daikin invertor AC in our home, resulting in replacement of PCB of external unit and re-filling on coolant when PCB repair did not result in cooling. These replacements had costed us Rs. 10,000/- with a warranty of only one month on both PCB and coolant. Now we find ourselves stuck in the same situation, which appears to be a deliberate trap by Daikin service personnel. The poor quality of Daikin products is to be blamed for putting unsuspecting customers in such a situation. Had the purported issue with the AC been diagnosed and informed on 18/19.04.2025, we would have opted for purchasing a new AC instead of investing Rs. 21,000/- on a product that costs Rs.35,000/- to 40,000/- in the market. The apathy of Daikin, especially after the widely known quality issues with its PCBs, is shameful and unbecoming for a brand of their scale and repute. We urge the customer care team to resolve this issue at the earliest by refunding the amount of INR 8,642/- taken for PCB without complete diagnostic of the AC

Worst ac worst service everything is worst within 1 year i faced gas issue leakage issue

Pathetic service. Request was pending from 15 days and they were giving no response, had to call the police and issue resolved with 2 hours

Very poor service and equally poor accountability. The PCB had to be repaired and the technician did not come even after 1 and a half day. Only false assurances were given.The service centre people are rude and keep on making excuses of workload. This happened last time also when there was a problem in the AC ,wherein the same behavoiur was met with. I highly recommend people in Dwarka not to buy DAIKIN AC's since the service is the worst.

Absolute Fraud & Scam – Stay Away from Daikin & their 3rd party "Impulz Software" "I am writing this to warn everyone about the pathetic service of Daikin and their third-party service provider, Impulz Software. My experience has been a nightmare. Service Scam: My AC issue was reported on May 27, 2026. It is now June 6, and the AC is still not working. They keep changing the diagnosis—first front PCB, then back PCB, then gas, then the compressor—every time they visit, they invent a new problem just to extract money. Inexperienced Staff: The technicians sent by 'Impulz Software' are completely incompetent and lack basic technical knowledge. They don't know how to fix the AC; they only know how to charge visit fees repeatedly. Zero Accountability: Daikin customer support is completely unresponsive. I have wasted my time, money, and had to skip office work multiple times to accommodate these useless visits. I have been mentally harassed for over 10 days. Fraudulent Charges: They are charging me for every visit despite their own failures. This is a clear case of a scam. If you value your money and your peace of mind, NEVER get your AC serviced by Daikin or their third-party partner, Impulz Software. They are cheating customers and taking no responsibility. Extremely disappointed and frustrated!"