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No service. Zero staff support.

Good branch on main Street and easily accessible to the public

The worst bank we ever came across so far. Zero staff support and worst customer service. Money laundering and no specific bifurcation of the charges. We contacted the bank for the account closer as we settled abroad, they took 1 week for the process and still not done. After we lost our patience we asked how long it will take more, to the response they asked our date of return from India and said we still have more time. After this they kept on sending us back everyday without specific concrete reason. They kept on eating, chatting, gossiping while the customers are waiting for their response and they tend to respond very rudely and then not taking any responsibility of their actions. While we are struggling with our issue with the bank, we have seen 2 senior ladies asking for help to resolve their problems too but they again failed to behave and respond properly to the senior citizen also. Never ever approach this bank. As we have wested the whole week just for account closer and paid diffrent charges for closing the account ( unnecessary), we are now going to lodge the complaint against this bank along with the manager to the RBI ombudsman for their inappropriate and incompetent behaviour and for the trouble they caused for this small matter.

I had a minor account in this branch, and honestly, it’s better not to continue with it — it’s wiser to switch to another branch instead. When I went to convert my minor account into a major one, the staff first asked me to fill out a new savings account form, even though I only wanted to convert my existing account. There was no one to guide me properly through the process. Then they told me to get the nominee’s details and signature. When I submitted it, they said it should have been my signature instead — not the nominee’s. So, I had to redo the entire process from the beginning. It seems they have no value for customers’ time at all. Canara Bank seriously needs to go digital and improve its system. Their services are far behind compared to other banks. For example, I opened an account in Union Bank, and their service was excellent! My account was opened in just two days, and the staff there was very helpful and supportive whenever I faced any issue. Canara Bank’s service is just pathetic — even the employees themselves were talking about leaving the branch!

Don’t open account at Ahmedabad ghodasar branch. They don’t care about your time. Always staff issue, they told you to go and file a complaint, no fear. Actually problem is from upper level, why head office not providing required staff.only 3 people in a bank 1 is branch manager second is cashier and 3rd is …