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Had a quite nice experience the service centre , they had a quick replacement policy. The customer service team was very well. I got my router replaced within 5 min.

Fastest service ever. This might be the quickest warranty claim of my life. I mentioned the issue, he asked for my details, and immediately handed over a replacement.

The very first headache with TAPO is even reaching their customer care. After multiple follow-ups, the issue is casually handed over to the local service center, with no accountability from the company. I submitted my TAPO C520WS camera for repair on 5th January 2026, well within the warranty period. Today is 31st January 2026, and despite the product being under warranty, there has been no proper communication, no repair timeline, and no clear status update from the service team. I have called repeatedly to check the repair progress and expected return date, but all I received were vague responses and false assurances. The service lead, Mr. Jitu Purohit, is extremely difficult to reach and shows complete indifference toward customer concerns. Such conduct reflects gross negligence and lack of basic professionalism. Keeping a customer’s product for weeks during the warranty period, without repair or replacement and without transparent communication, is unacceptable and against basic consumer service ethics. This kind of careless behavior from employees seriously damages the credibility of the company. I strongly advise against purchasing TAPO products. There are several other brands in the market that respect customers, honor warranty commitments, and provide reliable after-sales service. My experience with TAPO has been deeply disappointing and frustrating.

My TP link wifi extender got a power issue and it was under warranty. I went there and without any question they have replaced with a new one. I really appreciate the fast response from the center I received. It took only few seconds. Thanks for the best customer service. I love TP Link products.

I experienced an issue with my AC750 Mesh Wi-Fi extender after two years of use. Customer support directed me to this location. The replacement process was efficient; I simply presented my invoice and received a new unit. 💯 My satisfaction with the service is very high. 😊 The professionalism demonstrated was exemplary. ✨