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Tirtha Chetry was very helpful and accommodating of my requests and queries. I'm satisfied with the service. The cake was delivered to my mother and they were willing to adjust the location of delivery to a nearby address too. Mom loved the cake and she had a lovely birthday with our family and friends.

I am very satisfied with Flower Aura. They helped me a lot from order placement to delivery. Mr. Tirtha Chetty assisted me throughout the process—he explained everything clearly, addressed all my enquiries, and resolved my doubts patiently. The coordination was excellent. Thank you, Flower Aura. With your support, this day became even more beautiful for me.

ordered a yellow rose bouquet in Kottayam, they sent peach roses instead of yellow due to unavailability and the wrapping paper was white instead of blue, but all in the end the bouquet was lovely, and my best friend was veryyyy happy on receiving them. they also added like 8 roses instead of 6 so that as cute. i want to thank Mr.Tirtha chetry !! thank you so much for your service. Though it would be better if they update the progress on their app.

I am pretty much satisfied and happy with the quality of bouquet. The bouquet was really beautiful. THANK YOU 🌸 FlowerAura 🌸 Note : Also Mr. Tirtha Chetry helped me resolve my address related issue. Thank you Flower Aura Team

Order Number: 9059593 I am writing this review to share my extremely disappointing experience with Floweraura, in the hope that it will help others make informed decisions before placing an order with them. I placed an order for "Raksha Bandhan" occasion 1. Hershey’s Kisses chocolates 2. Ferrero Chocolate Cake 3. Rakhi For delivery in Delhi, making the purchase all the way from London. This was not just any order — it was meant to be a thoughtful and special gift for a loved one on the occasion of Raksha Bandhan. I trusted the product descriptions and promises made on their website, expecting a smooth, professional service. Unfortunately, my experience turned out to be the complete opposite. After placing the order, I first received a message stating that there would be a delay in delivery due to rain. While I understood that weather conditions can sometimes cause delays, I was still hopeful that the gift would be delivered on time. However, I was later informed that the Hershey’s Kisses chocolates I had ordered were “out of stock.” This information came far too late — and to make matters worse, instead of contacting me to confirm how I would like to proceed, they unilaterally decided to replace the chocolates with cheap Cadbury DairyMilk chocolate without my consent. I find this completely unacceptable for several reasons. First, if the item was unavailable, that fact should have been clearly stated on the website before I made the payment. Hiding stock issues until after the order is placed feels misleading. Second, replacing a premium product with a much cheaper alternative without the customer’s approval is poor practice and shows a lack of respect for the customer’s choice. The product substitution completely ruined the sentiment behind the gift. I had chosen Hershey’s Kisses specifically for their premium quality and special appeal. Receiving Cadbury chocolates instead felt like receiving something generic, thoughtless, and far below what I had paid for. Adding to my frustration, Floweraura’s customer service is almost non-existent. There is no proper channel to speak to a real person who can resolve issues quickly. I provided not just my own phone number but also an alternate number to ensure they could reach me — yet they failed to make the effort to discuss the change before delivering the wrong product. This was my first time ordering from Floweraura, and it will most certainly be my last. I have had experience with other gifting platforms in India, and while occasional issues happen, most reputable companies make an effort to resolve problems or compensate the customer. Floweraura, unfortunately, seems to lack both transparency and accountability. I strongly advise others to think twice before ordering from this platform. My experience suggests that their promises are unreliable, their customer care is ineffective, and their order fulfillment practices are untrustworthy. Special occasions deserve better than this kind of service. I hope Floweraura takes genuine steps to improve, but based on my experience, I will not be giving them another chance. I have seen this many times and this is my experience too. Some companies lose their customers due to small mistakes.