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Very poor staff behaviour and quality is also not good.

I had ordered through the online website and got the product delivered but due to size issues I want to return it and as that's the largest size I ordered I don't have an option left for exchange , hence I contacted them saying I want to return the product. I am following up with them since 27oct and they aren't receiving my calls and whenever I get in touch with a person he always tells me I will check and get back to you which never happens. I have to everytime call them and ask to make a return request and one person told as it's diwali courier companies are closed which is totally bullshit, I had multiple orders delivered to my home in diwali days . They asked me to call on Monday but due to some work I called them the next day that is Tuesday and they aren't receiving my calls . The number mentioned on the website for assistance is of no use because you don't get a reply over there as well. Really very bad customer service it seems they just want to sell the products and give no customer service after that. I would suggest not to buy from their online store as they aren't experienced enough to deal with customers I have already shared this with my friends who were looking to buy but after this incident they chose not buy from here . Really bad customer service, you guys should stop the online shop. Even if this doesn't help I have chat screenshot to prove it

The best in town. You cannot miss on this.

I recently visited 10 Hills Studio, and I was thoroughly impressed with the entire experience. The store offers a wide variety of clothing styles, catering to different tastes and occasions. The quality of the garments is exceptional; the fabrics feel premium, and the stitching is durable. What stood out the most was the customer service. The staff were friendly, attentive, and knowledgeable about the products. They helped me find the perfect outfit for an upcoming event, and I couldn't be happier with my purchase. The prices are reasonable considering the quality, and I even managed to catch a great sale. I will definitely be shopping here again!

I placed an order for Comet shoes on 9 February 2026 through 10 Hills Studio. Unfortunately, the order had to be cancelled because my size was not available in stock. Initially, the refund process and customer support response were slower than expected, which caused some inconvenience. Due to the limited response, I sent an email expressing my concern about the delay and the customer service experience. Within 24 hours, Kushaan Sengupta personally called me to address the issue. He sincerely apologized for the inconvenience and explained that the delay occurred because I had contacted their business WhatsApp number, which prevented them from responding promptly. He assured me that they are working to improve their communication so similar issues do not occur in the future. I appreciate the prompt follow-up and the effort taken to resolve my concern. While the initial experience could have been smoother, the response from their team afterward was professional and reassuring.