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Most pathetic bank and illiterate employees. They don't know how to do KYC, how to change name of account holder, don't know how to activate mobile banking. They will provide customer care number uske baad it's your headache. Closing my accounts today itself. Its been 3 months since my cheque is kept on hold because according to them KYC is not done, whereas I went and sat for an hour and the executive did all the formalities for KYC, assured me that it is done and when I deposited a cheque, they immediately froze my account because of KYC. Sarkari bank is more convenient than this PATHETIC PRIVATE BANK.

Please don't open an account with this bank—it's worse than any PSU bank out there! 😡 They randomly freeze your account for useless reasons, and then the lazy employees will just tell you, "It'll be resolved by tomorrow." But guess what? They never follow through! 🙄 They won’t even come to your place, which is a required step to unfreeze the account. To make matters worse, they’re not closing my account either because it has over 2.5 lakhs in it. 💸 My money has been stuck for over a month, and the issue is still not resolved. 😤 Please, do yourself a favor and avoid this bank at all costs! It’s frustrating dealing with such a lazy and incompetent staff. Don't open an account here! 🚫

Seriously bank service is too bad. I withdraw my money from ATM machine but machine is under service so cash not come out and my money was debited from my account so i go to branch and give physical complaint at help dest staff he told me Money was credit in my account with in 7 day but money not credited so i go to branch after 8 days and i talked with help desk guy he told me this is not in my hand but i complained ahead he will chek and give me update but still not recived today 11 days complated but still not recived my money back

Would not recommend to open your account with these guys. They are not professional. My account gets frozen randomly without any prior notification and they are taking a very long time to unfreeze it..he told me it would take 1-2 days. It’s already been 4 days. Not even picking up any of my calls or replying to any texts + there’s no way to track how long it will take to fix the issue and my money is just stuck.. Will be planning on closing my account soon because this is the 2nd time this has happened. UPDATE ON THIS: After contacting the customer support through the email provided by them below they were able to help me and get me back my access within 1 day. So Thanks Kotak.. was not expecting such a quick resolution.

This branch, not good service There is no response in this bank, if you go to do any work then that work is not done and your time is wasted.