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I had entrusted DTDC with a very important and sensitive consignment—my wedding invitation cards along with sweets and a decorative showpiece, sent to my family. This package was not an ordinary parcel; it carried emotional, cultural, and social significance. Unfortunately, DTDC failed miserably in handling it with even basic responsibility. The consignment was supposed to be delivered on 5th February, but despite continuous tracking, repeated follow-ups, calls, and complaints, it was delivered only on 7th February. The delay itself caused unnecessary stress during an already important and time-sensitive wedding schedule. What is even more unacceptable is that the package was delivered in a completely damaged condition. The sweets were ruined The showpiece was damaged The wedding cards inside the box were affected Because of this negligence, my family was placed in an extremely embarrassing and distressing situation. A wedding invitation represents respect and goodwill, and due to DTDC’s careless service, that respect has been compromised. I am deeply shocked by the lack of professionalism, poor handling, delayed delivery, and the absence of accountability from your team despite multiple follow-ups. This experience has caused not just financial loss but emotional distress and reputational embarrassment for us. Let me be very clear: this matter will not be ignored or brushed aside. I will be formally escalating this complaint through all appropriate consumer grievance and regulatory platforms. This is, without question, one of the worst courier service experiences I have ever had. I trusted DTDC during an important life event, and that trust has been completely broken.

I had entrusted DTDC with a very important and sensitive consignment—my wedding invitation cards along with sweets and a decorative showpiece, sent to my family. This package was not an ordinary parcel; it carried emotional, cultural, and social significance. Unfortunately, DTDC failed miserably in handling it with even basic responsibility. The consignment was supposed to be delivered on 5th February, but despite continuous tracking, repeated follow-ups, calls, and complaints, it was delivered only on 7th February. The delay itself caused unnecessary stress during an already important and time-sensitive wedding schedule. What is even more unacceptable is that the package was delivered in a completely damaged condition. The sweets were ruined The showpiece was damaged The wedding cards inside the box were affected Because of this negligence, my family was placed in an extremely embarrassing and distressing situation. A wedding invitation represents respect and goodwill, and due to DTDC’s careless service, that respect has been compromised. I am deeply shocked by the lack of professionalism, poor handling, delayed delivery, and the absence of accountability from your team despite multiple follow-ups. This experience has caused not just financial loss but emotional distress and reputational embarrassment for us. Let me be very clear: this matter will not be ignored or brushed aside. I will be formally escalating this complaint through all appropriate consumer grievance and regulatory platforms. This is, without question, one of the worst courier service experiences I have ever had. I trusted DTDC during an important life event, and that trust has been completely broken.