Overall experience is good. But the report delivery part should be improved and shared automatically through SMS, Website, WhatsApp or email. I am pinging to get the report over WhatsApp but no response may be due to the out of working hours.
I recently visited Foresight Diagnostics for some tests and was impressed by their quick turnaround. I received my reports within just one day, which I truly appreciated. However, my experience with the staff was disappointing. Although I had already paid 50% in the morning, when I went back in the evening to collect my report, the staff treated me rudely, insisting that I pay the rest before even seeing my report. This behavior felt unprofessional and made it seem like they doubted I would complete the payment, which was off-putting. I hope they work on their customer service, as good service would complement their fast reporting.
The staff are very nice and polite. They helped me throughout my tests. The reports were on time and the overall experience was certainly out if the world. Indeed Foresight diagnostic is the best in kolkata
At first glance, Foresight Diagnostics Garia looks impressive with its chrome-and-glass interiors, but unfortunately the experience behind the façade is extremely disappointing. Customer service is poor and largely clueless about their own processes. The reception staff are unhelpful and often treat patients dismissively rather than with basic courtesy and empathy. There is no proper parking, very limited disability access, and the lift is tiny and extremely uncomfortable, especially for elderly or unwell patients. A group of lower-level staff are frequently seen loitering near the stairwell, chatting loudly and behaving unprofessionally, which adds to the overall unpleasant atmosphere. Doctors here are extremely expensive and tend to prescribe a long list of tests, many of which feel unnecessary. Patients are pressured to get these tests done immediately at the same facility, where prices are significantly higher than elsewhere. Even more concerning, test results have not matched reports from other reputed labs, raising serious doubts about about reliability. Overall, this place feels more focused on extracting money than on patient care. I would strongly advise people to avoid this centre and consider alternatives. In my experience, Welkin Diagnostics may be less flashy, but they are far more genuine and patient-focused.
I had the privilege of consulting Dr Soumyakanti Dutta ( Dermatologist) this doctor for my condition and undergoing a biopsy under his supervision. From the very first visit, he has been exceptionally calm, composed, and kind. He performed the procedure with such precision and care that I did not experience any pain, and he made me feel completely comfortable throughout. Even though my biopsy report was not in our favor, he did not lose hope. At a time when several top dermatologists had given up, he stepped forward with confidence and assured us that he would try his best — and he truly is trying. Managing an autoimmune condition is never easy, yet his dedication, professionalism, and positive approach make a huge difference. What touched us deeply was the way he explained everything patiently — not just to me, but also to my mother — ensuring we understood the situation clearly. His positivity and clarity make us feel that we are finally on the right path of treatment. He is extremely professional, highly skilled as a surgeon, and remarkably accurate in his approach. I would highly recommend him to anyone looking for a compassionate and competent dermatologist. Mitali too was extremely helpful. Best wishes to the team.